♦️ 12 differences between incumbents and challengers (and how challengers win)


Every industry has its incumbents.

Established players who come at the top of buyers’ category ladders.

Like McKinsey and Accenture for consulting.

Salesforce and Hubspot for CRM.

Or Adobe and Canva for creative software.

And then you have the challengers.

New and upcoming players who try to get a hold in the market.

They compete against the incumbents of their categories.

Incumbents and challengers have key differences:

  • Incumbents play to defend their castles. Challengers play to tear down the gates.
  • Incumbents rely on unlimited resources. Challengers must rely on speed and focus.
  • Incumbents have bureaucracy. Challengers must write their rules on the go.
  • Incumbents can offer the same value as others and keep winning. Challengers must offer something different to have a chance.
  • Incumbents have to speak to everyone. Challengers must speak to someone to be heard.
  • Incumbents invented the existing game. Challengers must invent a new game to win.
  • Incumbents’ services are always the safe choice for many things. Challengers’ services must be the best at one thing.
  • Incumbents tell a common story to avoid unnecessary attention. Challengers must tell a new one to get attention.
  • Incumbents can compete on multiple fronts. Challengers must pick their battles carefully.
  • Incumbents are stuck in their positions. Challengers can reposition any day.
  • Incumbents are afraid to lose what they have. Challengers aspire to win what they lack.
  • Every incumbent was once a challenger. Every challenger either fails, stagnates, or becomes the next incumbent.

These differences dictate the laws of competition.

So you should position your business accordingly.

Challengers can’t beat incumbents by imitating them.

They don’t have the same strengths.

But yet, many challengers make the mistake of copying the incumbents.

They go wide too early instead of going deep.

They copy their safe, vague language.

And they try to make their solutions similar.

Guess what buyers choose then?

Of course the “safe” choice.

So if your brand is a challenger, don’t try to beat incumbents at their own game.

Turn your size into an advantage.

Be specific.

Be different.

Talk different.

Share this article


"We’re great at what we do. We just don’t know how to express our real value on our site."

The result?

Confused prospects.

And confused prospects don’t buy.

They scroll. They bounce. They forget.

We help B2B brands find what makes them different and say it in a way that makes buyers think: “This is exactly what we need.”

So your website and content don’t just sound better — they sell.

Want to stop losing sales to weak messaging?

Fill out this form, let's chat.



Thank you for reading this edition of How Brands Win.

You can reply to this email with your thoughts and feedback. I'd be happy to hear from you — I read and reply to all messages.

And you can connect with me here on LinkedIn.

Have a great day.

Ozan
Founder - Frontera​

Frontera

Join 10,000+ B2B founders getting the strategies of iconic brands.

Read more from Frontera

It’s remarkable how many consulting firm executives are still scared of paid advertising. They almost see it as losing money. Spending budget with no guarantee of return. And I get why. In some industries, like e-commerce or SaaS, paid advertising is common even at very early stages. Because they know if you don’t consistently get customers, you don’t have a business. But consulting firms are different. They can usually get to seven figures through referrals and word-of-mouth alone. So they...

Boutique consulting firms have a secret marketing weapon that larger firms lack. It’s specificity. Let me explain with an example. Look at this: The more specific you get, the more relevant your firm becomes to a specific audience. They intuitively say: “This is for me.” So among dozens of other things trying to catch their attention, they have to click that one. And if they like what they see, they check your firm’s site and social profiles. If what they see there is also specific, they want...

Your consulting firm’s ‘unique’ methodology is not as unique as you think. I know. You’ve refined it meticulously after many client engagements, solving the same problems many times, and turning your firm’s collective experience into a repeatable system. But your competitors also have one. They also gave it a nice name. They are also boasting about the results it delivers. Put yourself in the buyer’s shoes. You have a business problem to solve. You’ve found some consulting firms. And all...